Totie policies
Privacy Policy
What Totie stores for a tote rental: account, addresses, payment status, and the room label on a tote.
Effective November 9, 2026
What we store
For the business: name, contact, payout account, tote inventory, and prices. For the customer: name, email, phone, delivery and pickup addresses, and the rentals they book. Payment card details stay with Stripe.
QR labels
A tote label page shows the tote number, a room name, and a short note. It does not show the home address. Anyone who has the QR code can read and update that label while the tote is checked out.
Texts
Service texts, such as a confirmation or a pickup reminder, are sent only if you opt in. Reply STOP to opt out. See the SMS program page for the message types.
These pages are written for everyday customers and local route operators using Totie. They are not a substitute for advice from a lawyer. Local routes may share house rules that stay consistent with these policies. Totie is operated by Mahy Group LLC.