Terms of Service

Totie is software operated by Mahy Group LLC. The local business you rent from runs its own tote rental. That business is the merchant for your rental. Totie provides the page, the inventory tools, and the payment connection.

A customer creates an account on the business page, chooses a tote count and a period of 1, 2, or 3 weeks, and gives a delivery address and a pickup address. If the business has enough totes free, the customer pays then. If it does not, the request waits for the business to confirm, and the customer pays after that email. Nothing is charged while a request is waiting.

The rental period starts when the totes are scanned out, so a late delivery does not use up the paid weeks. An extra week is a separate charge, at the per-tote price the business published, for totes still out. A lost or broken tote can be charged at the replacement price published on that rental.

Each tote has a QR code. Anyone with that code can open a page to name the room and note what might be inside. That page does not show the delivery address or phone number. The business, when signed in, can scan the same code to assign the tote or receive it back.

Customer payments go to the business through Stripe. Totie keeps a platform fee on those charges. The business subscription is separate and is billed by Totie. Cancel a rental with the business before the totes go out. After they are out, the paid period is not refunded from Totie.